Returns and Refunds Policy
In El Paso Banners we want you to love our products, and we want your confidence and as we want you to return to our store. We stand behind of products and we’ll do our best to do it right until you are satisfied.
We’ll replace any printed item if we did it wrong!
Let us know in case we made a clear mistake in the information (text) printed that was not approved by you (sending a ready file or using or design tool in this website) we’ll do it right and we’ll correct and resolve the issue with a replacement banner ASAP!
If for any reason you are not fully satisfied with our products, please contact us here, we’ll do our best to resolve any issue you have. If you received a damaged item by the carrier, you received an incorrect product or a printing mistake was made by us (not approved by you) we’ll replace it with a correct product free of charge, just make sure to contact us in the next 2 business days after received your product, and put it back in the mail 3 days or less after return approval and return label is sent to you by us.
WE’LL REPLACE YOUR PRODUCT
Products will be replaced or we’ll issue the same amount paid for a wrong item in store credit after receive any defective item back. in some cases we’ll not even ask to send it back so you can buy with confidence.
If you buy from ElPasoBanners.com (this website) you are agree with our terms:
Sending a ready to print file to us to be printed AS IS (image, vector art, clipart, etc) or use our design tool in this site to create a customized product will be enough to considerate you approved it’s design and you are agree to receive it AS IS we’ll then only print AS IS.
We try to catch mistakes but we are humans and is your responsibility to check your design before it go to the machines.
If we make a design or layout for you we’ll send a low resolution version thru email for your approval before print it, once is approved by you, we’ll proceed to print it, you agree that release us of any responsibility for printing mistakes you may notice after or when you receive your item that were approved by you.
if any mistake was made by us, and is not in the approved proof we’ll resolve it, just contact us. we’ll do it right.
In Custom Made products is impossible to offer refunds as will be impossible to re sell the product, but we can correct the situation offering replacements or partial refunds at our discretion if we made a mistake,
We considerate a fraud the “USE and RETURN” practice with false claims and it will not approve returns or refunds if the items are used in events and then returned, if the item returned is not in the same condition as it was received, or is a clear damage made by you.
No returns or refunds will be granted for short time use products like event banners when is not a clear mistake made by us after your design approval.
We accept we will not be in any case responsible for any other expenses outside the price you paid for your products.
We’ll refund, replace, or grant partial refunds as our sole discretion up to the value of our products but no more, in any case if you buy from us you accept we’ll not be liable for any external expenses you made related with our products.
ElPasoBanners.com will not be liable due a bad installation of our products made by you or any other company or person you hire to install our products.
We’ll not be liable for damages to buildings, people, animals or other properties in case weather rip, loose or damage our products, neither for other money loses derived of a late delivery of our products.
When using any Services provided via the ElPasoBanners.com website, you agree with the terms above: